Every Respivea Pro order is covered by our 100-night money-back guarantee. This page explains how the guarantee works, what is covered, and how to request a refund, replacement or exchange.
100-night money-back guarantee
Use Respivea Pro every night for 45 nights in a row. If you are not satisfied with the difference it has made to your nights, email hello@respivea.co with your order number within 100 days of delivery and we will refund the full purchase price to your original payment method. You do not need to send the device back; you keep it. The guarantee applies to one device per customer and to orders placed directly on our website.
Why we ask for 45 nights first
Respivea Pro works by training the muscles of the throat, and that takes time. Most customers notice less snoring within the first few weeks, but the strongest results build over three to four months of nightly use. For that reason we ask you to use the device for at least 45 consecutive nights before deciding. If you have used it for 45 nights and are still not happy, you remain fully covered until 100 days after delivery.
Before you request a refund, talk to us
Nine times out of ten, a device that “isn't working” is a device that isn't sitting in the right place, isn't making good contact with the skin, or is being used with a worn patch. Email hello@respivea.co with a short description of how you are using it and we will walk you through the adjustments that make the difference. If it still isn't right for you, we process the refund straight away.
Eligibility
- The device must have been used for 45 nights in a row
- The refund request, with your order number, must reach us by email at hello@respivea.co within 100 days of the delivery date shown on your tracking
- The order must have been placed directly on our website
- One refund per customer and per household
- Promotional codes, gifts included in the bundle and shipping protection are not refunded separately; they have no cash value
Damaged or defective items
If your device arrives damaged or develops a fault, email hello@respivea.co with your order number and photos of the problem. We will replace it free of charge under our lifetime device warranty.
Lifetime warranty
Every Respivea Pro bundle includes our lifetime device warranty. If the device stops working at any point through normal use, we replace it free of charge. The warranty does not cover damage caused by water, drops, misuse, unauthorized repair or the use of patches that are not genuine Respivea patches. The warranty covers the device only, not the patches, string or charging accessories, which are consumables.
Non-refundable items
- Contact patches that have been opened or used
- Orders refunded once already under the guarantee
- Any item not purchased directly from our website
Returns and exchanges
Because the guarantee does not require a return, we do not operate a general returns service, and you keep the device. Exchanges for a different product are handled as a refund followed by a new order.
Refunds
Once your refund is approved, the full purchase price is refunded to your original payment method within 5 to 10 business days. We will email you when the refund has been sent.
Canceling an order
You can cancel an order free of charge at any time before it is dispatched by emailing us with your order number. Once an order has been dispatched, the 100-night guarantee applies instead.
Your legal rights
This policy is in addition to, and does not replace, any rights you may have under applicable US federal and state law and Canadian provincial law. Questions: hello@respivea.co.