We currently ship to the United States and Canada only. Shipping is free to the US and Canada, and all prices are shown in USD; there is nothing extra to pay for delivery at checkout.
Dispatch
Orders are dispatched within 1 to 3 business days of payment, Monday to Friday. Orders placed on a weekend or public holiday are processed on the next business day. You will receive an email with your tracking number as soon as your package is on its way.
Delivery times
Delivery usually takes 7 to 12 business days from dispatch. During busy periods, such as the weeks before Christmas, or during postal strikes and severe weather, delivery can take a little longer. If your package has not arrived within 15 business days of dispatch, email us and we will investigate with the carrier and, if necessary, send a replacement.
Tracking
Every order is tracked. Use the link in your dispatch email to follow your package. Tracking can take 24 to 48 hours to update after dispatch.
Delivery address
Please check your address carefully at checkout. We cannot redirect a package once it has been dispatched. If a package is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery.
Shipping protection
Shipping protection is included free with every Respivea Pro bundle. If your package is lost in transit or arrives damaged, we send a replacement at no cost; just email us with your order number and, for damage, a photo.
Customs and duties
We ship to addresses in the United States and Canada only. If you have a question about import charges for your order, email hello@respivea.co before you order and we will be happy to help.
Outside the US and Canada
We do not ship outside the United States and Canada at the moment. If you would like to be told when we open delivery to your country, email hello@respivea.co.